How We Work
Support & SLAs
We stay engaged after launch
After launch, we don't disappear. Every project includes 30 days of post-launch support, and we offer ongoing managed support with clear SLAs for teams that need it.
30-Day Post-Launch
Every project includes 30 days of bug fixes and support at no additional cost. We stand behind what we ship.
Managed Support Plans
Monthly retainer packages with guaranteed response times, proactive monitoring, and priority access to our engineering team.
System Monitoring
Uptime monitoring, performance tracking, error logging, and automated alerts. We catch issues before your users do.
Continuous Optimization
Ongoing improvements based on usage data, user feedback, and evolving business needs. Your system gets better over time.
What You Get
Deliverables
30-day post-launch support
SLA-backed response times
Uptime & performance monitoring
Monthly system health reports
Priority engineering access
Quarterly optimization reviews
Ready to get started?
Book a call and we'll walk you through how our process works for your specific situation.